eSense Health – Terms of Use
Last Updated: February 11, 2026
These Terms of Use (“Terms”) are a legal agreement between you (“you” or “Member”) and eSense Health Inc., located at 2226 St Johns Street, Port Moody, British Columbia, Canada (“eSense,” “we,” “our,” or “us”).
These Terms govern your access to and use of the eSense website and web-based digital therapeutic programs (collectively, the “Programs” or “Services”).
By clicking “I Accept” or otherwise accessing or using the Programs, you agree to be bound by these Terms, our Privacy Policy , and our Refund & Cancellation Policy . If you do not agree, do not access or use the Programs.
You must be at least 18 years of age to use the Programs. By using the Programs, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.
eSense provides evidence-based, self-guided digital programs relating to sexual health and wellbeing, delivered through a web-based platform.
The Programs:
If you have a medical or mental health emergency, or if you are experiencing thoughts of self-harm or harm to others, seek immediate professional assistance or call emergency services. eSense is not a substitute for formal services. Do not use the Programs if you feel they represent a risk to your health or well-being.
“Where navigator support is offered, navigators may view limited, high-level program progress (such as module completion status) solely to prepare for scheduled sessions, but do not have access to your in-program responses, journals, or tracking data.”
The Programs are not sold to you. When access is made available (including following a free trial or a paid purchase), eSense grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Programs solely for your personal, non-commercial use, and only for the period of access provided.
No ownership rights are transferred. All content and materials remain the exclusive property of eSense or its licensors.
To access certain features, you may be required to create an account.
You agree to:
You are responsible for all activity that occurs through your account. We may implement security measures such as automatic log-outs to protect your information.
Your use of the Programs involves the collection and processing of personal information, including health-related information, as described in our Privacy Policy .
You may request access to, correction of, or deletion of your personal information, subject to applicable legal, regulatory, and data-retention requirements. Requests can be made at info@esensehealth.ca.
We process personal information in accordance with applicable privacy laws in Canada and the United States.
You may use the Programs only as intended and in compliance with these Terms and applicable law.
You agree not to:
We may suspend or terminate access if we reasonably believe these Terms have been violated.
Navigator Conduct and Removal of Access
eSense is committed to maintaining a safe and respectful environment for both users and navigators. If we reasonably determine that your conduct toward a navigator or eSense personnel is abusive, harassing, threatening, discriminatory, or otherwise inappropriate, we may immediately suspend or terminate your access to navigator support and/or the Programs. In such circumstances, you will not be entitled to a refund for unused navigator minutes, access time, or add-ons.
All program content, including text, audio, video, exercises, and design elements (“Content”), is owned by eSense or its licensors and protected by intellectual property laws.
You retain ownership of information you input into the Programs. By using the Programs, you grant eSense a non-exclusive, royalty-free right to use such inputs in de-identified or aggregated form for the purpose of operating, improving, evaluating, and researching the Programs.
The Programs may be offered through:
The duration of access depends on the Program or add-ons purchased and will be clearly communicated at the time of purchase. Access concludes automatically at the end of the applicable access period.
Billing terms, cancellations, and refunds are governed by our Refund & Cancellation Policy , which forms part of these Terms.
The Programs are not subscriptions, and access does not renew automatically.
You may stop using the Programs at any time.
We may suspend or terminate your access if you violate these Terms, misuse the Programs, or if required for legal, security, or operational reasons.
Termination or expiration of access does not affect provisions that by their nature should survive, including intellectual property, disclaimers, and limitation of liability.
THE PROGRAMS ARE PROVIDED “AS IS” AND “AS AVAILABLE.”
WE MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING THE ACCURACY, COMPLETENESS, OR OUTCOMES OF USING THE PROGRAMS. RESULTS MAY VARY.
THE PROGRAMS DO NOT PROVIDE MEDICAL DIAGNOSIS, TREATMENT, OR EMERGENCY SERVICES. NO LICENSED MEDICAL PROFESSIONAL/PATIENT RELATIONSHIP IS CREATED BY USING INFORMATION AND/OR SERVICES PROVIDED BY OR THROUGH THE USE OF THE PROGRAMS OR THROUGH ANY OTHER COMMUNICATIONS FROM US.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, eSENSE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES ARISING FROM OR RELATING TO YOUR USE OF THE PROGRAMS.
OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID TO eSENSE FOR ACCESS TO THE PROGRAMS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
We encourage you to contact us first to resolve any concerns informally.
Any dispute that cannot be resolved informally shall be resolved by binding arbitration, conducted in Vancouver, British Columbia, under the rules of the British Columbia International Arbitration Centre. You waive any right to a trial by jury.
These Terms are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
We may update these Terms from time to time. Continued use of the Programs after changes take effect constitutes acceptance of the updated Terms.
eSense Health Inc.
Email: info@esensehealth.ca
Website: www.esensehealth.com
Last Updated: Feb 11, 2026
At eSense Health Inc. (“eSense,” “we,” “our,” or “us”), we are committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you access or use our website and our web-based digital therapeutic programs (collectively, the “Products”).
This Privacy Policy should be read together with our Terms of Use and Refund & Cancellation Policy.
Personal Information means information about an identifiable individual, including name, email address, contact details, and other information that can reasonably be linked to you.
Response Data means your responses to exercises, reflections, journals, questionnaires, and other in-program prompts, including self-reported information relating to health or wellbeing.
Activity Data means high-level information about your use of the Products, such as module completion status, progress indicators, session timing, and usage duration.
Transmission Data means technical log data such as IP address, browser type, device information, and timestamps associated with your use of the Products.
Purchase Information means information provided in connection with a transaction, including name, email address, billing details, product or access level purchased, price paid, date of purchase, and referral source.
Our Products are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.
a) Account and Access Information
When you create an account, we collect information such as your email address, login credentials, and related account details. This information is used to create and manage your account, provide access to the Products, and communicate with you about your use of the Products.
b) In‑Program Response Data
You may choose to complete exercises, reflections, journals, and other activities within the Products. This Response Data is stored securely and is accessible only to you within your account. You may also choose to download PDF versions of certain exercises and store them locally on your own device instead of saving them within the Products.
c) Activity, Progress, and Analytics Data
We collect Activity Data and Transmission Data to understand how the Products are used, to improve functionality, evaluate program effectiveness, and support quality assurance. eSense personnel may view this data only in de‑identified or aggregated form and cannot link such data to individual users for the purpose of monitoring individual progress.
d) Navigator Support Interactions
If you choose to book a session with an eSense navigator, you will be required to provide a name and email address for scheduling and communication purposes. Navigators may also be assigned an internal identification number associated with your account for documentation.
Navigators do not have access to the information you type into the Products, including your journals, written reflections, tracker scores, or other Response Data. Navigators may view limited, high‑level program progression information (for example, how far you’ve progressed in the program) to prepare for scheduled sessions.
Navigator sessions are not recorded. Any notes created by navigators reference internal identification numbers and non-identifiable information only. Navigators are bound by strict confidentiality obligations, and you control what information you choose to disclose during these sessions.
e) Surveys and Feedback
You may be invited to participate in optional feedback surveys, including surveys administered through third‑party providers such as Qualtrics or Survey Monkey. Participation is voluntary and subject to the third party’s own privacy policy.
f) Purchases and Transactions
We collect Purchase Information to process payments, provide access to purchased Products or add‑ons, administer transactions, and maintain business records. The Products are offered on a one‑time purchase basis, not as subscriptions.
We may send you educational, informational, and promotional communications by email relating to the Products, updates, and offerings. You may opt out of marketing emails at any time by using the unsubscribe link included in such messages or by contacting us.
We do not currently send SMS or text messages for marketing purposes. If we introduce SMS communications in the future, we will do so only in compliance with applicable law and with your consent where required.
We will continue to send essential service‑related communications (such as account or transactional messages), even if you opt out of marketing communications.
When you visit our website, we use cookies and similar technologies to operate the site, understand usage patterns, and improve performance. These technologies may collect Transmission Data and aggregated analytics information. You can manage cookies through your browser settings; however, disabling cookies may affect certain website features.
We use analytics tools to understand website and Product performance. These tools are used for analytics and measurement purposes, not for sensitive behavioral profiling.
We do not sell personal information. We may share personal information with trusted service providers who assist us in operating the Products (such as hosting, payment processing, analytics, communications, and professional services), subject to confidentiality and security obligations.
We may also disclose personal information where required or permitted by law, including to comply with legal processes, protect rights and safety, or in connection with a business transaction such as a merger or financing.
We may de‑identify personal information so that it can no longer reasonably be linked to you. De‑identified and aggregated data may be used for product improvement, evaluation, research, and reporting purposes, and may be shared with partners, researchers, or regulators in that form.
We retain personal information only as long as necessary for the purposes described in this Privacy Policy and as required by law.
You may delete your in‑program Response Data at any time using the data deletion functionality within the Products. This action permanently removes such data and cannot be reversed, subject to limited technical retention for backup, legal, or compliance purposes.
Depending on your jurisdiction, you may have rights to access, correct, delete, or restrict the processing of your personal information, or to withdraw consent. To exercise these rights, contact us using the information below.
If you are a California resident, you may have additional rights under applicable California privacy laws.
We use physical, administrative, and technical safeguards designed to protect personal information against loss, misuse, and unauthorized access.
Your personal information may be processed and stored in Canada, the United States, or other jurisdictions where our service providers operate. We take steps to ensure appropriate safeguards are in place for such transfers.
We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:
eSense Health Inc.
Attn: Privacy Officer
Email: info@esensehealth.ca
Last Updated: February 6, 2025
Free Trial
eSense offers a 14-day free trial that allows you to explore the Programs before making a purchase.
During the trial:
If you choose to continue after the free trial:
Access to the Programs will conclude automatically at the end of the applicable access period, unless additional access or services are purchased.
Once the trial period has ended and a purchase is completed, all sales are final, except where refunds are required by applicable law.
Optional add-ons, such as additional navigator support or extended access, may be offered for purchase. These add-ons are also non-refundable, except where required by law.
Because users are able to evaluate the Programs during the free trial period, we do not offer refunds after the trial has ended, except where required by applicable consumer protection laws.
You may cancel your trial at any time by:
Nothing in this policy limits your rights under applicable consumer protection laws.